Mr Price Money is Currently Opening Job Vacancies as Call Centre Agent (customer service - mobile) - Mr Price Money - Apply Now
Durban, Kwazulu Natal, South Africa (On-site)
Job Description
- As a Customer Service Representative, you’ll handle incoming calls, emails, WhatsApp, and webchat queries. You’ll assist customers with billing, SIM cards, and product-related issues—resolving queries quickly and professionally.
Responsibilities
- Investigate and resolve account and product issues.
- Continuously learn and grow your knowledge of our products and services.
- Log and update customer information accurately.
- Deliver friendly, consistent, and high-quality service.
- Meet response and resolution time targets.
- Collaborate respectfully with team members and other departments.
- Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).
- Follow company policies and service standards.
What's in it for you?
- Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
- Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
- We offer extensive learning and development opportunities to help you advance your career
- Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
- Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
- Achieve your targets and enjoy amazing incentives.
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About You:
Qualifications, Skills and Experience:
- Familiarity with WhatsApp for Business and webchat platforms
- 1 years’ experience as a Customer Service Representative in a Telco environment.
- Strong communication and problem-solving skills
- Matric certificate
- Basic understanding of retail and Telco account servicing
Important
Don't miss this opportunity to start your career at Call Centre Agent (customer service - mobile) - Mr Price Money!
Interested and qualified candidates can apply through the following application link.