LANCET is Currently Opening Job Vacancies as Admin Clerk / Receptionist - Apply Now
Reference No - 1035434
- An opportunity has presented itself to appoint a suitably qualified candidate into the position of Admin Clerk / Receptionist. This is a Permanent - Night Shift position based at Rustenburg .
Job Summary:
- Administers the receiving, capturing and distribution of all samples to ensure correct information is obtained and recorded and to facilitate the speedy processing of samples in terms of service objectives.
A career opportunity:
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About You:
Qualifications, Skills and Experience:
- Grade 12 or relevant NQF level 4 qualification
- Bsc Degree Advantageous
Experience:
- 0-1 Yrs Relevant Working Experience
Relevant Job Knowledge:
- Computer literate
- Organisational policy procedures
- Laboratory information systems
Key Performance Areas:
- Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
- Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff.
- Processes sample registration (“logging”) and queries according to set standard operating procedures.
- Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures.
- Prepares and scans patient forms onto laboratory scanning system (Oculus) and resolves the scanning incompletes according to set standard operating procedures.
- Responsible to track progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standard operating procedures.
- Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
- Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensure delivery of stock to the doctor’s rooms.
- Management of the reception area and give out relevant information and direct clients to relevant departments while offering excellent customer service
- Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
- Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.
- Receives cash from patients and ensures banking of monies in accordance with relevant standard operating procedures.
- Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
- Responsible for adhering to Lancet uniform protocols as set standard operating procedures.
- Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites.
Competencies:
- Business numeracy
- Customer Orientation
- Empathy
- Ability to work in a pressured environment
- Adherence to company dress code
- Patience
- Administrative skills
- Communication
- Confidentiality / Sensitivity
- Attention To Detail
- Flexibility
- Interpersonal skills
- Ability to work as part of a team
- Telephone etiquette
- Ability to cope with nervous / distressed patients
Important
Don't miss this opportunity to start your career at Admin Clerk / Receptionist!
Interested and qualified candidates can apply through the following application link.