FirstRand Group is Currently as Firstjob Learner - Apply Now

Firstjob Learner

johannesburg

time type - Part time

posted - on

Posted Yesterday

time left to apply

job requisition id - R39312

Job Description

The Learner role is a development role in which the role incumbent will be completing a formal, registered qualification while gaining work experience During the period of employment, the Learner will be responsible for delivering tasks in order to execute predefined work objectives such as research, analysis, administration, process and project work that add value to the business area The Learner will be expected to fulfil all the requirements of the qualification. Additional work-related training will be provided a required
Demonstrate cost consciousness and awareness of personal contribution to costs.
Increase knowledge and understanding of financial processes and adheres to required operating standards.
Adhere to the Organisation's shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.
Work with enhanced processes and procedures to maintain operational efficiencies.
Collect customer feedback to help improve customer service.
Ensure that product knowledge and advice is technically accurate.
Ensures that quality standards are adhered to.
Identify and escalate potential risks that may lead to increased costs.
Adheres to Company policies and procedures. Maintains accurate activity reports.
Contribute to the team by working together to achieve team goals thereby living the shared value "We strengthens me".
Value individual contributions and show respect for others.

Investigate innovative ways to optimise processes.
Contribute to the alignment of business processes to customer service.
Advise line management on potential opportunities for process and system improvements.
Demonstrate the shared value "I get better and better".
Demonstrate a commitment to continuous personal improvement in line with the Shared Value "I get better and better".
Resolve customer dissatisfaction/complaints and takes ownership of the problem. Communicates with customers according to agreed standards.
Respect diversity and values inclusivity.
Identify effective activities to address own development gaps.
Create own development plan and review plan with team leader. Understand which competencies and skills should be mastered to ensure personal development and performance.
Share information and knowledge that will benefit the team.

Job Details