Tsebo is Currently Opening Job Vacancies as Cleaning Manager - Apply Now
Reference Number - TSE250318-2
Job Title - Cleaning Manager
Business Unit / Division - Tsebo Cleaning and Hygiene Solutions
Job Type Classification - Permanent
Location - Town / City - Cape Town
Location - Province - Western Cape
Location - Country - South Africa
About Us
- As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
- We are currently seeking an experienced Cleaning Manager within the commercial industry to be based at Parow. The role will oversee the daily workings of the organisation operations, mainly one sites. Responsible to maintain a high-quality standard of organisations deliverables in line with site specific SLA’s. Responsible to manage client relations, perform cleaning and equipment inspections.
Duties & Responsibilities
- Effective use and updating of electronic application/tools issued by the company,
- Act with utmost urgency when attending to any client request and do so pro-actively,
- Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to,
- Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions,
- Ensure work schedules/job cards are in place for each position and relevant to site,
- Ensure that staff are correctly and smartly dressed displaying a name badge. Highlight to sites the importance of upholding the company image at all times,
- Ensure consistently high service standards are maintained for all services in scope with regular inspections,
- Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing,
- Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation,
- Output based contracts must be managed efficiently,
- Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required,
- Take full responsibility and management of your site,
- Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on job training sessions performed by you,
- The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS Policy and Procedure file.
- Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts,
Communication:
- Keep line management informed of pertinent issues relating to your contracts.
- Regular client meetings with clients signing off unit visit checklist,
- Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys,
- Responding to clients and management request timeously and action accordingly,
- Effectively communicate and filter company information to staff,
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Labour Management:
- Ensure that all staff have signed and are abiding by the Tsebo House rules.
- Complete time sheets and submit to the administration department as per the deadlines,
- The Cleaning Manager is required to participate in CCMA cases and union meetings if required,
- Must manage daily human resources and industrial relations issues and abide by the company disciplinary code and ensure that this is consistently applied,
- To hold performance appraisals with all cleaning staff reporting to you, identify areas for development and training needs,
- Work with HR to allocate staff to sites according to policies and procedure,
Health and Safety:
- Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
Unit Finances:
- Ensure all rechargeable and overtime work is authorized and billed to client timeously and within the month,
- Capital expenditure and equipment repairs should be approved by line manager prior to any orders being placed,
- Continually identify potential of additional business within existing contracts and One off cleaning opportunities,
- Ensure debtors collection is in line with contractual agreements,
- Chemical and consumables are ordered in line with a monthly pre-determined budget.
- Actively manage unit leave liability and leave plans according to company policies and targets,
General:
- To keep abreast of changes in all company policies and procedures,
- Adhoc duties.
- Attend meetings, training etc
- Ensure that our TCS brand is protected and represent it professionally at all times,
- Ensure that statutory/legal requirements are strictly adhered to,
- Maintain a high standard of morale and motivation,
- Implement and manage initiatives and objectives as set out by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR,
Skills and Competencies
- Able to work independently and under pressure.
- Leadership skills,
- Be flexible and adaptable,
- Attention to detail,
- Problem solving experience,
- Able to work under pressure,
- Should be able to work independently,
- Sense of urgency,
- Strong on client relationships and strong communication skills,
About You:
Qualifications, Skills and Experience:
- Experience in managing or overseeing large compliments of people,
- Strong people skills and knowledge or Industrial relations.
- Minimum of 5 years’ experience in a similar environment on middle management level,
- Understand cleaning principles and knowledge of company policies and procedures,
- Experience in the commercial industry is highly advantageous,
- Relevant operations and people management experience,
- Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s,
Important
Don't miss this opportunity to start your career at Cleaning Manager!
Interested and qualified candidates can apply through the following application link.