OneCart (Pty) Ltd is Currently Opening Job Vacancies as IT Support Technician - Apply Now
Job Details
Department - Technology - Technical Support
Minimum experience - Mid-Senior
Company primary industry - Customer Services
Job functional area - Customer Service
Job Description
- The successful candidate will have solid technical expertise in hardware, software, operating systems, and business applications, coupled with strong troubleshooting abilities and attention to detail. The ultimate goal is to build and maintain efficient computer systems while providing reliable support to internal teams.
- One Cart is looking to hire an IT Support Technician who will be responsible for installing, maintaining, and optimising computer systems, programs, and networks to ensure maximum functionality. This role also involves training users on safe and effective use of IT infrastructure and internal systems/applications.
People & Collaboration
- Actively contribute to a positive, team-oriented environment.
- Collaborate with internal teams to ensure smooth operations and minimal downtime.
- Remain flexible and willing to work shifts where required.
- Train and guide users on IT best practices and safe system usage.
IT Support & Maintenance
- Monitor and maintain computer hardware (HDDs, keyboards, mice, etc.) to ensure functionality.
- Perform regular system upgrades and maintenance without disrupting workflow.
- Install, configure, and maintain software applications and functions according to specifications.
- Develop and maintain local networks to optimise performance.
- Ensure the security and privacy of networks, data, and computer systems.
- Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
Troubleshooting & User Support
- Ensure monitoring devices and tools are functioning optimally.
- Diagnose and resolve technical problems through repair, replacement, or debugging.
- Maintain detailed records/logs of repairs, fixes, and maintenance schedules.
- Identify and escalate computer or network equipment shortages, placing orders when needed.
- Provide orientation and guidance to users on new software and equipment.
- Offer internal and external user support, including in-house software applications.
Governance & Best Practices
- Follow company IT policies, procedures, and compliance standards.
- Ensure adherence to IT security standards and data privacy principles.
- Support internal audits and IT reporting requirements.
Technical Systems & Tools
- Contribute to system efficiency by identifying areas for automation and improvement.
- Leverage IT service management tools (Freshdesk, ManageEngine, Zendesk, etc.).
- Support Microsoft 365 and Modern Workplace applications.
- Work with SQL where required (beneficial).
- Provide support for VOIP systems and integrations.
A career opportunity:
Pedros is Currently Opening Job Vacancies as Cashier (Galleria) - Apply Now
Ackermans is Currently Opening Job Vacancies as Shop Assistant/Cashier P27 - Apply Now
RCL Foods is Currently Opening Job Vacancies as General Worker - Apply Now
About You:
Qualifications, Skills and Experience:
- Strong teamwork and collaboration abilities.
- 2–3 years of proven experience as an IT/Support Technician or in a similar role.
- Knowledge of ITSM tools (Freshdesk, ManageEngine, Zendesk, etc.).
- Excellent communication, organisational, and time-management skills.
- VOIP experience essential.
- Strong troubleshooting, diagnostic, and problem-solving skills.
- SQL experience will be beneficial.
- Certification (e.g., CompTIA A+, Microsoft Certified IT Professional) is advantageous.
- Ability to multitask and work well under pressure.
- Microsoft 365 and Modern Workplace experience.
- Flexible and able to work shifts.
- Degree/Diploma in Computer Science, Engineering, or relevant IT field.
Important
Don't miss this opportunity to start your career at IT Support Technician ( Sandton, Gauteng)!
Interested and qualified candidates can apply through the following application link.