Rand Water is Currently Opening Job Vacancies as OPERATIONS SUPPORT SPECIALIST - Apply Now
Reference Number - RAN250911-2
Job Title - OPERATIONS SUPPORT SPECIALIST
Portfolio - Finance
Job Type Classification - Permanent
Location - Country - South Africa
Location - ProvinceGauteng
Location - Town / City - Glenvista
Location - Site - Rietvlei
Job Advert Summary
- Provide support the FSSC Functions with improving the operational performance of their teams. This individual will work with the Service & Operations Manager and the Function Heads to identify and qualify performance improvement opportunities, shape them into work packages/projects, ensure they have the required performance improvement support skills (e.g. Business analysis, LEAN) and track progress professional and efficient interface between the FSSC and its Customers, and to provide first line of support for all services provided by FSSC. The role also prepares reports for the Service & Operations Manager measuring the performance of the FSSC in delivering services to its customers
A career opportunity:
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About You:
Qualifications, Skills and Experience:
- At least 4 years’ experience in Business Analysis and process optimisation or preparing & presenting management information.
- B.Com degree
- Technology and automation literacy and knowledge
Primary Duties
- Change Management to all Shared Services staff on implemented efficiencies
- Issue resolutionPrepares Dashboard Report on FSS Functional Performance
- Service Level Efficiency identification
- Performance monitoring & reporting of shared services activity to Finance user group
- Communicate policies to the client with regards to support
- Customer query handling
- Shared Service process analysis and improvement
Knowledge
- Ability to develop technology specifications
- Knowledge of Process optimization practices
- Good knowledge of Microsoft Tools (e.g. Access Database
- A fair knowledge of the Accounting environment
Skills
- Problem Solving
- Adaptable
- Effective Communication (verbal & written)
- Analytical
- Good presentation skills
Attitude
- Decision making
- High level of accuracy
- Attention to detail
- Innovative
- Deadline orientated
Important
Don't miss this opportunity to start your career at OPERATIONS SUPPORT SPECIALIST!
Interested and qualified candidates can apply through the following application link.