Mr Price is Currently Opening Job Vacancies as Call Centre Agent (new customer accounts processing) - Mr Price Money - Apply Now
Job Description
As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.
Responsibilities
- Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base
- Communicate with customers to request missing documentation and provide guidance on completing their account applications.
- Telephonically confirm employment and personal details to verify information provided on the store application forms
- Review and assess customer financial documents to support account application decisions.
- Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
- Process all store card applications across all divisions to increase customer and credit base (outbound agents only)
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About You:
Qualifications, Skills and Experience:
- Attention to detail - ensuring accuracy in customer information and account setup processes
- A proactive, open-minded attitude with a strong willingness to learn and grow.
- 1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution.
- Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.
- Knowledge and understanding of industry legislature - Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).
- Problem-Solving - quickly identifying issues and providing effective solutions
- Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries.
- Grade 12
Important
Don't miss this opportunity to start your career at Call Centre Agent (new customer accounts processing) - Mr Price Money!
Interested and qualified candidates can apply through the following application link.